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ABOUT US
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Our Practice
Eden Heights Psychology (EHP) is a Queensland based family oriented business. We operate 100% online, offering phone and video link services to adults as well as children (age 7+) within Queensland. The practice was founded by registered psychologist Elise Emhofer who began the business as a way to continue providing mental health services to the community after moving rurally.
Our Vision
EHP was founded with the vision to increase access to services for rural communities and improve adults and families ability to juggle the need for psychological services/intervention with the logistics of managing the busyness and stress of day to day living, by providing “Healing at Home”.
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MEET THE TEAM
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Elise Emhofer
Psychologist
"Hi, I am really looking forward to getting to know you and working together to achieve your therapy goals. I believe in a holistic approach to therapy, recognising that the psychological and physical both impact overall mental well-being and as such my approach to therapy includes elements of each in order to achieve lasting change.
I have always believed that no one knows you better than you and while I will guide you along your journey, making and maintaining changes is up to you, you are the author of your story. I thus recognise the importance of a client centred approach where we work together toward change and symptom management.
I look forward to helping you work through life’s challenges and develop resilience for the future".
Elise has 7+ years experience working as a psychologist and has completed a Bachelor of Behavioural Science (Psychology) and a Graduate Diploma of Psychological Science. She is registered with the Australian Health Practitioner Regulation Agency (AHPRA) and is a member of the Australian Psychological Society (APS). Elise adopts several evidence based approaches including Cognitive Behavioural Therapy (CBT), Solution Focused Therapy, Acceptance and Commitment Therapy (ACT), and Motivational Interviewing (MI).
Elise has experience working with a diverse range of clients from children to adults, across a variety of settings including but not limited to private practice, vocational, correctional, and educational institutions, providing therapy as well as conducting cognitive and behavioural assessments. Elise has experience working with a number of presentations including Anxiety, Depression, Post Traumatic Stress Disorder, Autism Spectrum Disorder, Attention Deficit Hyperactivity Disorder, and addiction among others. Elise has a keen interest in working with people experiencing anxiety, relationship/interpersonal difficulties, sleep issues, and low motivation.
Trish
Administration Assistant
Coming Soon!
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Pricing Guide
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All sessions are 50 minutes and you can choose whether they happen over the phone or via video conferencing
Initial Consultation
$120 out of pocket.
We offer the initial
consult at a
reduced cost.
Sessions 1-2
The first two sessions following
your initial consult are fully
bulk billed. This means you pay
$0 out of pocket.
Sessions 3-10
Gap fee of $79.35.
You pay $176 upfront and
Medicare will rebate
$96.65 into your
nominated bank account.
The only other fee is if you don't show up or you cancel your appointment with less than 48 hours notice. Hopefully this does not happen to you but if it does, there is a $55 fee.
Reduced fees are available for Pension card, Centrelink Healthcare card, and Student card holders, upon evidence of being in possession of such. Enquire directly for further information.
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referrer information
Where to Send Referrals:
Eden Heights Psychology offers Telehealth services with our registered psychologist and accepts referrals for clients within Queensland.
Referrals for Eden Heights Psychology can be sent to:
Fax: 07 3740 1288
Email: info@ehpsychology.com
Post: PO Box 957 Childers QLD 4660
Accepted Referrals:
We accept referrals for psychological support under the Better Access Initiative (Mental Health Treatment Plans - MHTP), select Private Health Funds (enquire directly for details), and National Disability Insurance Scheme (NDIS) - Plan managed or Self-Managed only,
Clients may also self-refer to Eden Heights Psychology however if wishing to claim the Medicare Rebate a Mental Health Treatment Plan from their GP will be required. Please note we only offer bulk billing for the first two appointments. Consecutive appointments carry a gap fee which varies according to financial circumstances.
If further clarification of a suitable referral pathway is required for your clients please contact us on
ph: 0404 567 656 during business hours to discuss.
Referral Process:
Once Eden Heights Psychology receives a referral our administration assistant will contact the client on the provided number if they have not already made contact. We will discuss booking an initial consultation, session fess, and eligibility for rebates. Once an initial consultation has been booked an information pack including consent form, service details, and background questionnaire will be emailed to the client. Once the initial consultation is completed our psychologist may provide an initial engagement letter if required to the referrer.
At the conclusion of the referred number of sessions a summary letter will be provided to the referrer outlining treatment gains and future recommendations. This letter may request re-referral for further sessions.
Please be aware that if for any reason the client disengages with therapy and/or we are unable to get hold of them for booking an appointment, without knowledge of a specified time break in treatment (i.e. extended holidays), after 3 weeks a referral closure letter will be sent to the referrer.
Where required our psychologist is happy to work with other treating health professionals in the clients care team, including the referrer to improve outcomes and can offer case consultations via phone or video link where required.
Services:
We offer three main therapeutic modalities:
- Cognitive Behaviour Therapy (CBT) including CBT-E
- Acceptance and Commitment Therapy (ACT)
- Solution Focussed Brief Therapy (SFBT)
Our psychologist offers therapy for adults, adolescents and children (7+ QLD only) and provides psychological interventions for a broad range of issues, including but not limited to:
- Anxiety
- Depression
- Post Traumatic Stress Disorder/Trauma
- Addiction
- Grief and loss
- Stress management
- Adjustment/transitions
- Autism Spectrum Disorder
- Anger management
- Adult ADHD
- Relationship issues
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Client Information & FAQ's
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How long does each consultation take?
Each session will last a total of 50 minutes. If you are late to a session you will still be charged the full cost of the session. We therefore recommend you endeavour to be on time.
What are your payment options?
Initial consultations may be charged via credit/debit card at the time of your session. Future sessions can be paid via credit/debit card at the time of your appointment or via direct debit/Bank transfer upon receipt of an invoice from Eden Heights Psychology and are payable within 5 days of the invoice being issued. Please note, your next session may not go ahead if there are any outstanding payments .
Why is the initial consultation not bulk billed?
We provide the initial consultation at a reduced cost however do not allow this appointment to be bulk billed unless you already have a Mental Health Treatment Plan and request for the initial consultation to be one of your two bulk billed appointments. The initial consultation is largely information gathering and assessment and as such includes limited therapeutic content. Given that clients are only permitted 10 Medicare Rebated sessions per year, we recommend taking advantage of the reduced fee for the initial consultation rather than having it as one of your bulk billed sessions. We want you to get the most ‘bang for your buck’.
Not that we're complaining but why is the initial consultation fee lower than the full fee and the first two sessions bulk billed?
We keep the out of pocket expenses for the first 3 appointments as low as possible in order to give you time to determine if our service/the clinician is a good fit for you, before parting with too much of your hard earned $$$. We understand that not every client and clinician are the right fit. This way there is minimal financial strain whilst assessing said fit.
What if my issues aren't listed under the clinicians skills?
If your presenting issues are not listed in the clinicians blurb this does not necessarily mean that we cannot help you. The clinicians blurb is just a short introduction and not an exhaustive list of their experiences or capabilities. The initial consultation will help determine the suitability of our service to your needs. Alternatively you can email a list of diagnoses or presenting issues for our clinician to review prior to booking an appointment.
After the initial consult what happens if the clinician cannot provide service for my needs ?
Following the initial consultation, If it is determined that we are unable to provide adequate therapeutic support, based on your presenting issues, we will provide a list of other services.
I feel like I've tried so many psychologists and nothing works, should I just give up?
- Be honest and ask yourself, have I really done everything/continued to do everything that my psychologist/s suggested or encouraged me to do, can I honestly say I've given it my best?
- Learning new skills and seeing the positive effects of putting them into practice takes time. When a doctor prescribes medication they may tell you, be patient, it could take several weeks for your body to adjust, likewise be patient with therapeutic techniques, it can take up to 30 days, sometimes more to develop habits and for your mind to adjust to new ways of thinking and behaving.
- While all psychologists have the same basic training at university, our experiences in the real world can vary wildly, for example, most psychologists will have some experience with trauma however the degree or severity of trauma with which they have experience may differ compared to other psychologists. Some psychologists will have years of experience with complex trauma, others will have none at all.
- Remember, not all psychologists are the same. Just like trying to find the right GP, dentist, or hairdresser, you may have to try several before you find the right fit.
What happens if the internet and/or phone lines fail and will I be charged?
While we make every effort to reduce the risks of this happening by having access to satellite internet and back up mobile cellular data from two carriers, Telehealth services are not infallible, occasionally circumstances do occur where one or both of these modes fails, be it due to computer glitches, poor signal on either end (clinician or client), and/or natural phenomenon such as severe storms. We do encourage anyone engaging in Telehealth services to ensure that on their end they have good internet connection and/or cell service. If one mode fails, our clinician will attempt to contact you via other means, for example, if you are in the middle of a zoom session and it cuts out and won't reconnect the clinician will attempt to contact you via phone to continue the session. Should you not answer and/or we are unable to get in touch in a prompt manner, we will contact you as soon as we are able to organise rescheduling or reimbursement. Please note, any sessions that reach 30+ minutes prior to any technical failures will not be provided a full refund - A second short make up session or partial refund will be offered in these cases.
What if I am late for my session?
If you are running late for your session please contact Eden Heights Psychology via email at info@ehpsychology.com or call/text 0404 567 656 and leave a short message. The clinician may be in session and therefore not answer the phone when you call but will check their messages if you have not shown up to the appointment on time. If you are 20+ minutes late to your appointment you will be marked as did not attend and the late cancellation/no show fee of $55 will apply. If you arrive to your appointment within the first 20 minutes you will be allowed to continue with the session however no discount will be provided for the lost time. The clinician may be able to make up some of the lost time at the end of the session however this cannot be guaranteed as they often have back to back bookings.
Can I use a private health fund to cover some of the costs of my sessions?
At this stage Eden Heights Psychology does not provide rebates through private health funds. We are hoping to do so in the future but currently are only supporting Medicare claims. Please note that even if we were providing rebates through private health funds, you can only use one or the other, private health or Medicare, not both in one transaction.
Do you offer behavioural and cognitive assessments?
Whilst our clinician has experience administering behavioural and cognitive assessments, this is not something we at Eden Heights Psychology currently offer.
How do I get a Mental Health Treatment Plan and what are the benefits?
Following the initial consultation, if you don't already have one, our clinician will recommend that you see a GP in order to get a Mental Health Treatment Plan. When booking an appointment with the GP make sure to let them know that you are wanting a MHTP as you may require a longer appointment for such. Having a MHTP means you are eligible for rebates through Medicare. A copy of the MHTP must be provided to Eden Heights Psychology before any rebates or claims can be provided/made. An initial MHTP consists of 6 sessions. You are permitted 10 Medicare sessions per year so after the initial 6, if it is determined you would benefit from the full 10, you will need to return to your GP for a review at which time they will provide you with a referral for a further 4 sessions.
What information will be shared with my GP?
After sessions 6 and 10 updates will be provided to your GP. These updates are brief summaries of the work conducted in session and your progress towards achieving therapy goals. This information is sufficient enough in detail to let the GP know how you are progressing without disclosing any sensitive information. The clinician will discuss disclosures with you in further detail at the initial consultation.
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contact us
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PO Box 957
Childers QLD 4660
Ph: 0404 567 656
Fax: 07 3740 1288
info@ehpsychology.com
Administration Hours
Monday - Thursday
9:00am to 4:00pm
Friday
9:00am to 12:00pm
Clinical Hours
Wednesday - Thursday
4:00pm - 7:00pm